Oops! I pea’d myself!

Pea-Punching Cancer in the Face!
*I’m Pea-Punching Cancer in the Face!

Susan Reynolds wasn’t supposed to be a candidate for breast cancer. Then she was diagnosed.

You’ve no doubt seen one or two, or a hundred pea-themed avatars floating around the internet lately. What does it all mean? Well, it’s a real life example of how social media can raise awareness quickly and in great numbers around a cause that’s worth talking about. Susan Reynolds is an artist and new media consultant battling a dominant magpie gene and cancer. She says this about the experience:

When I discovered a very thick area in my breast I called the doctor. The next day I was in her office. A half hour after that I was in the diagnostic radiologist’s.

A full afternoon and multiple stab wounds later we had a variety of samples of malignant tentacles of tissue that were on their way to the lab.

I was in a little pain - it would increase as the local anesthetic wore off - but left his office with a soft cold pack in my bra.

To keep bleeding down & relieve pain I’d need to keep things cool. Traditional ice packs are hard and heavy. As much as I try to be a good sport I’m not into having a brick sitting on my chest.

That’s where the peas come into play.

I tucked the bag of peas in my bra, took a picture, and was ready to tell the story later that night. That bag of peas added a touch of lightness to what could have been a sad and serious tale.

Shortly after, Susan started a blog called, Boobs On Ice to raise awareness about her ordeal and breast cancer in general. As with all good social media, the issue alone is often not enough to create enough conversations to make any kind of difference. Fortunately, Susan already had her conversation peas.

  • A bag of peas was something everybody could relate to.
  • Some people love them, some hate them, some use them for their own injuries.
  • A bag of frozen peas was a vehicle for conversation and let people tease me instead of having to cry.
  • It let people share instead of bemoaning.

Boobs On Ice and the Frozen Pea Fund is the perfect example of how we can use social media to raise awareness and make a difference. Take a look at the related blogs and consider making a donation if either of them speak to you. If you’d like to support the cause without making a financial donation, you can simply throw some peas into your Twitter and Facebook avatars and tell everyone what those peas symbolize.

I look forward to seeing social media campaigns like this grow in more popularity. Conversations are the way we can all make a difference no matter how big or small the problem. Social media allows us to spread those conversations far and wide. So, do yourself a favor; Go Pea Yourself!

Popularity: 88% [?]

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Is T-Mobile blocking Twitter?

Original Photo by FlemishDreams (http://flickr.com/photos/flemishdreams/1999243364/)
*Original Photo by FlemishDreams. Mash up by Jon Ray.

As of late, I’ve become a Twitter-holic and have averaged around 20-30 Twitter messages a day via SMS on my T-mobile phone. The last music video I produced this past weekend, I live Tweeted the entire process and received an onslaught of referrals to my blog from Twitter. Actually, Twitter is probably one of the biggest referrers of unique readers to this blog. About 24 hours ago, I began getting this message whenever I tried to send an SMS update to Twitter:

Service is temporarily down. Please, try again later.

I didn’t think much of this message until I saw this post over at TechCrunch. It links out to several other blogs and forums that claim T-Mobile is preventing its customers from using the Twitter service. One customer sent out an email to T-Mobile after their customer service representative told her “T-Mobile does not support third party message services and sometimes you may be able to use them because of a bug in your system…t-mobile system caught up with the bug and that you shouldn’t expect to be able to use the Twitter service any longer from T-Mobile.”

I couldn’t even get an answer from T-Mobile’s customer service department, because they had no idea what Twitter was and why it might have been blocked. In a lackluster attempt to answer my questions, the representative did a quick search engine search to see if she could find any further information. She then read me this quote, which is from an email that was supposedly sent out by Marianne Maestas, of the Executive Customer Relations department at T-Mobile:

…Twitter is not an authorized third-party service provider, and therefore you are not able to utilize service from this provider any longer…. T-Mobile is not in violation of any agreement by not providing service to Twitter. T-Mobile regrets any inconvenience, however please note that if you remain under contract and choose to cancel service, you will be responsible for the $200 early termination fee that would be assessed to the account at cancellation.

I chuckled, as I had already read that over at GetSatisfaction and while, it had not been officially confirmed, I found it funny (and sad) that this T-Mobile representative decided to quote it to me in answer of my question, when she had no idea if it was a legitimate email from her boss. I recorded the phone call, but decided not to post it because I didn’t ask her permission before hand.

Needless to say, I am furious! I was just getting into the whole Twitter thing and now my micro blog world is coming tumbling down because T-Mobile has decided that they can control the content that I receive and send on my phone. I can’t help but wonder who on T-Mobile’s executive staff thought that this would go unnoticed? Why would anyone over there think that blocking content on my phone was a good idea?

Anyhow, I’m curious to see where this leads and how T-Mobile is going to compensate its loyal customers (6 years) for this HUGE inconvenience. I’ve been looking long and hard at the iPhone, perhaps this is enough reason for me to take the plunge and switch to AT&T. Are you having issues with your T-Mobile phone accessing Twitter? How has your customer service experience differed from mine? Has anyone from T-Mobile contacted you with further information? Share it in the comments section.

T-Mobile I’m Mad at YOU!

UPDATE: Twitter is now reporting this:

We’ve been tracking a missed connection between T-Mobile and Twitter for the past few days. If you’re a T-Mobile customer using Twitter in the United States over our shortcode 40404, you may see intermittent failures (both with sending and receiving updates). We’re working to resolve this issue as quickly as possible. Thank you for your patience!

Update (12/15 3p): We’re still working on this and believe it to be a technical issue happening between T-Mobile and the folks who help run our text messaging. At this time we do not believe it to be a policy issue (as has been speculated). We’re hoping for a resolution soon and will let you know when we know more.

So, perhaps T-Mobile isn’t really blocking Twitter, even though it sounds like they feel they could if they wanted to. Regardless, I think T-Mobile could have been a little more helpful on the customer service side of this thing and tried to figure out what was happening and give me the above message, instead of me having to search for it. No one likes having Terms of Service legal jargon thrown in their face as a reply to a legitimate concern from a long term customer. Tsk. Tsk. T-Mobile. Tsk. Tsk. Let’s hope you guys get your act together, because if Justine gets any more convincing, I might join the iPhone army.

UPDATE: Twitter seems to be working again with my T-Mobile phone. Hurray!

Popularity: 70% [?]

Behind the Scenes - The SUR Video Shoot


Not Pictured: Jon teaching the band how to write life changing power ballads.

If you’re a daily reader of this blog, or follow me on Twitter, then you know that I spent the past few days producing the new music video for Sounds Under Radio’s first single, “Sell Out.” The picture above is me on set, acting as a stand in for some lighting tests. Needless to say, I got a little carried away and my rockstar alter ego took over. As a marketing consultant, this was the best way I knew to show the band how to effectively sell their image.

You can read my Twitter archive to get a play-by-play on how the whole shoot unfolded. Start at the bottom and work your way to the top to see it in chronological order.

Here is a video I put together that has some silly stuff from the shoot:

 
icon for podpress  Sounds Under Radio - Behind the Scenes: Play Now | Play in Popup | Download

To see all of my behind the scenes photos you can visit my Flickr account.

Popularity: 50% [?]